Frequently Asked Questions

All the products are supplied by the original manufacturing factory, without any imitation. And You will enjoy better after-sale service by Yocan’s professional team.

We will put two extra caps within the package if you order coils. (Except evolve-D coil)

Yocan Pandon matches perfectly with Evolve coil, which you can buy directly in yocanoline.com

Yocanonline doesn’t sell charger separately, the shipping cost is much higher than it’s valued. We would rather send a new one for free in your next order. Just leave a message to inform us when order.

Your order will be shipped out within 1-2 days, It normally spends 2~5 shipping days by DHL, 8-15 days by EMS.

Email us within 30 days and attach the supporting document ,such as order number or product picture and video,we will send it to our engineering designer. if there is  non-artificial damage, refund will be given as item replacement.

Canada custom inspector is more strict. Buyers needs to pay the international tax if in need.