Frequently Asked Questions
If we get your payment,normally we’ll dispatch your orders within 24-48 hours. (except weekends/holidays/promotionday)
You can get your order status and order number directly at “My Account”.
Once your order request has been received, we will send you an order confirm email. Once you complete the payment, we will change your order status from on hold to on processing.
After your order been shipped, you will get a tracking number.
|DHL Express||Australia,British Virgin Islands,Canada,France,Germany
Ireland,Italy,Japan,United kingdom (UK),United States(US)
|5 – 7 Business Days||Not update delivery information at weekends|
|EMS/ePacket Global Mail Parcel Direct||Australia,United States(US)||15 – 25 Business Days||Delivery information would be updated if your package arrived at the destination county (please don’t worry if you can’t get tracking info before this,it’s normal)|
If you were bought from our official website (www.yocanonline.com), we can replace for free if there is any problem, and give you the best after-sales service so that you can relieve your worries.
If you want to place a wholesale order and get wholesale price,please contact firstname.lastname@example.org for help,we’ll respond as soon as possbile.
If you have any question please feel free to contact us email@example.com ,we are always here to help you.
Please reference our blogs http://www.yocanonline.com/blog/