Frequently Asked Questions
If you have any question please feel free to contact us email@example.com, we are always here to help you.
Guarantee PolicyYocan Vape
Here’s a link with our information on warranty https://www.yocanonline.com/warranty-after-sales-service/
If the device were bought from one of our distributors, they will take the responsibility to replace a new item for you if there is not artificial damage and in warranty.
If you were bought from our official website (www.yocanonline.com), we can replace it for free if there is any problem, and give you the best after-sales service so that you can relieve your worries.
How to Check Order Status?
You can get your order status and order number directly at "My Account".
Once your order request has been received, we will send you an order confirmation email. Once you complete the payment, we will change your order status from on hold to on processing.
After your order been shipped, you will get a tracking number.
How to use and maintain your Yocan device?
Please reference our blogs https://www.yocanonline.com/blog/
When will my order be dispatched?
If we get your payment, normally we'll dispatch your orders within 24-48 hours. (except weekends/holidays/promotion day)
If you want to place a wholesale order and get wholesale price, please contact firstname.lastname@example.org for help, we'll respond as soon as possible.
Why does my order say it’s on hold?Yocan Vape
Our stock is reduced, but we need to confirm the payment. Your package will be shipped out ASAP, once it's ready ( within 3 business days ).
YocanOnline Shipping InformationYocan Vape
|USPS Shipping Class||United States(US)||3-5 working days|
|DHL Express||Australia,British Virgin Islands,Canada,France,Germany Ireland,Italy,Japan,United kingdom (UK),United States(US)||5 - 7 Business Days||Not update delivery information at weekends|
|EMS/ePacket Global Mail Parcel Direct||United States(US)||15 - 25 Business Days||Delivery information would be updated if your package arrived at the destination county (please don't worry if you can't get tracking info before this,it's normal)|