Customer Service

If you have any question please feel free to contact us service@yocantech.com, we are always here to help you.

Guarantee Policy

Here’s a link with our information on warranty https://www.yocanonline.com/warranty-after-sales-service/

If the device were bought from one of our distributors, they will take the responsibility to replace a new item for you if there is not artificial damage and in warranty.
If you were bought from our official website (www.yocanonline.com), we can replace it for free if there is any problem, and give you the best after-sales service so that you can relieve your worries.

How to Check Order Status?

You can get your order status and order number directly at "My Account".

Once your order request has been received, we will send you an order confirmation email. Once you complete the payment, we will change your order status from on hold to on processing.

After your order been shipped, you will get a tracking number.

DHL http://www.dhl.com.hk/en/express/tracking/shippers_reference.html

EMS  https://tools.usps.com/go/TrackConfirmAction?tLabels

How to use and maintain your Yocan device?

Please reference our blogs https://www.yocanonline.com/blog/

When will my order be dispatched?

If we get your payment, normally we'll dispatch your orders within 24-48 hours. (except weekends/holidays/promotion day)

Wholesale Business

If you want to place a wholesale order and get wholesale price, please contact info@yocantech.com for help, we'll respond as soon as possible.

Why does my order say it’s on hold?

Our stock is reduced, but we need to confirm the payment. Your package will be shipped out ASAP, once it's ready ( within 3 business days ).

Yocan Coupon, Sale, Giveaway

Yocanonline often has promotion activities, we usually update Coupon, Sale, Giveaway, etc promotion information in our blog.

Coupon&Sale https://www.yocanonline.com/category/coupon-sale/

Giveaway https://www.yocanonline.com/category/giveaway/

YocanOnline Shipping Information